Terms & Conditions

YOUR USE OF THIS WEBSITE

1. USE

This website is for your personal use unless otherwise approved by Mountain Lumber.

You are free to simply browse our website to learn more about us and what we do. You should carefully consider whether this website and the products we provide are suitable for your needs, and get independent advice if you need it.

You must not (without Mountain Lumber’s express permission):

• post or transmit anything to this website or to us, or otherwise use the website in any way, that is misleading, fraudulent, or unlawful or is otherwise threatening, abusive, defamatory, invasive of privacy, vulgar, offensive, obscene, profane or objectionable;
• restrict or stop other users from using or enjoying this website;
• access data or any part of the website that is not intended for you or which you are not authorised to access, or attempt to obtain goods or services to which you are not entitled;
• modify, copy, distribute, transmit, display, perform, reproduce, publish or license any material on this website;
• use or attempt to use any material published on the website to create any other website or publication;
• transfer or sell any information, functionality, or products or services made available on or through the website, or represent that you are entitled to do so;
  pretend that you are or represent someone else;
• probe, scan, or test our website or any related system or network for the purpose of breaching security or authentication measures or interrupting access or functionality;
• track or monitor any content, user, or website functionality; or
• impose an unreasonable load on our systems or networks.

If we believe that you have not complied with these Terms or any other agreement with Mountain Lumber at any time, we may immediately cancel any Order, terminate your access to this website, or restrict your use of the website, and you agree that we may do so without prior notice to you and without liability to you or anyone else.

2. ACCOUNT MANAGEMENT

If you wish to buy Goods, you may first be required to create an account on our website.

You are responsible for your use of this website, and you must not give your account details to anyone else. If someone else accesses this website using your account details, then you are also responsible for use of the website by that person. If you believe your account has been or may be accessed by an unauthorised user, it is your responsibility to update your account details and to notify Mountain Lumber immediately of any potential security breach or fraudulent activity. Although we will not be liable for any loss you suffer as a result of unauthorised use of your account, you will be liable for any loss we suffer (except where the unauthorised use or access was outside your reasonable control).

3. YOUR CONTENT

Nothing in these Terms affects the ownership of any words, images, or other materials that you post or submit to the website or otherwise provide to us, or post to a public forum or social media channel in connection with us, an Order, or Goods (“Content”), if any. By providing Content to us, you:

1. represent that any information comprising the Content is true and correct and acknowledge that Firewoodwill rely on that information in entering into any agreement with you;
2. promise that you own or have the right to use any Content that you submit on or via the website, and that use of your Content on or via the website will not infringe anyone else’s rights; and
3. you give us a world-wide, non-exclusive, perpetual, irrevocable, royalty-free licence to use, publish, reproduce, modify and communicate your Content for the purpose of operating the website and Mountain Lumber business, included providing goods and/or services to you.

We may edit, modify, delete, remove or take down any Content within our possession or control that we believe (in our sole discretion) is in breach of these Terms, without notice to you and without us incurring any liability.

4. OUR CONTENT

The website and everything on this website (excluding your Content) is either owned by us or is licensed to us. This includes: (i) the design, compilation and look and feel of this website; (ii) all copyright, trademarks, designs and other intellectual property displayed on or incorporated into the website; (iii) all intellectual property rights subsisting in the Goods; and (iv) all other trade marks, logos, business names, or domain names used in connection with the website and our business (unless otherwise stated) (Together, “Mountain Lumber IP”).

Subject to your compliance with these terms, we grant you a non-exclusive, revocable, world-wide, royalty-free licence to access, use, and download Mountain Lumber IP only for the limited purpose of accessing and using our website, including communicating with us and buying our Goods or services.

You must not copy, reproduce, adapt, transmit or distribute any of our content or use Mountain Lumber IP in any way not expressly permitted in these Terms (or otherwise allowed by law). All rights in Mountain Lumber IP are strictly reserved to Mountain Lumber and its licensors and nothing in these Terms creates an assignment in respect of Mountain Lumber IP.

ORDERS

5. ACCEPTANCE POLICY

Your receipt of an Order confirmation, in electronic or any other form, does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell Goods to you. A contract will not be formed between  Mountain Lumber and you for the purchase of goods until you receive a shipment confirmation email from us. Mountain Lumber reserves the right to, by written notice to you at any time after receipt of your Order but before shipping confirmation is provided, decline your Order for any reason or supply less than the quantity of Goods ordered.

Mountain Lumber is a supplier of firewood and will accept Orders from resellers, dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Mountain Lumber by contacting our Customer Support at sales@mountainlumber.com.au  the website is otherwise for use by individual Oberon-based retail consumers only.

6. PRICING & PAYMENT

Prices on the website (Prices) are subject to change without notice to you. You agree to pay Mountain Lumber the Prices as quoted at the time of Order, which will be charged to your nominated method of payment (where valid and accepted).

Prices quoted are in Australian Dollars. You acknowledge and agree that all credit cards will be charged in Australian Dollars.

All Prices payable under these Terms are exclusive of any duties or taxes (including GST) that may be charged to you as required by the laws of Australia. You will be responsible for paying these duties or taxes either upon submission of your Order or delivery of the Goods to you and they will not be included in the total Price charged to you for your Order.

In the event that a product is listed on our website at an incorrect Price or with incorrect information due to typographical error or error in pricing or product information, Mountain Lumber shall have the right to refuse or cancel any Orders placed for such products (including if such Orders have been confirmed or payment of the Price has been processed).

If your payment has already been processed and your Order is cancelled, Mountain Lumber will issue a credit to your account in the amount of the Order.

7. ORDER CANCELLATIONS

If you notify us before Goods have been dispatched, Mountain Lumber may, but is not obligated to, accommodate Order cancellations. If items have been shipped, Mountain Lumber reserves the right to refuse Order cancellation or charge a reasonable cancellation fee should we be able to request the return of the package from our delivery service. Apart from the foregoing, an Order cannot be cancelled once placed by you, though you may have a right to a refund, replacement, or repair under the Australian Consumer law (see clause 11 – Faulty Product Return, Refund, or Replacement).

8. CHANGE OF ADDRESS

The shipping address for your Order is shown in the checkout and on your Order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made before the Order is shipped. Mountain Lumber cannot accommodate all address change requests. Mountain Lumber takes no responsibility for Orders shipped to an address provided by you that is incorrect or invalid and is not liable for any loss, cost, expense, or damage arising from an Order being shipped to such an address.

9. PRIVACY

Any personal information you provide to Mountain Lumber will be collected, used, stored, and disclosed in accordance with our Privacy Policy.

DELIVERY & RETURNS

10. DELIVERY

The delivery times provided by Mountain Lumber are estimates only. You are not relieved of any obligation to accept delivery of or pay for Goods because of a delay in delivery. Mountain Lumber will make all reasonable efforts to deliver the Goods to you at the time and on the date agreed as the delivery date, however, time is not of the essence under these Terms and, except where Mountain Lumber has an obligation under the Australian Consumer Law, Mountain Lumber is not liable for any failure to deliver or delay in delivery for any reason including, without limitation, where an event beyond our reasonable control occurs (such as a result of any strike, trade dispute, fire, tempest, theft, breakdown, or similar). You agree that Mountain Lumber is not liable to you for any cost, expense, loss or damage arising out of such a delay in delivery or a failure in delivery.

11. FAULTY PRODUCT RETURN, REFUND, OR REPLACEMENT

If you have received a product which you believe is faulty, please contact our Customer Support to arrange a refund, replacement or repair at sales@mountainlumber.com.au .

Returns must be in as new condition with tags and with any hygiene seals attached (unless faulty), and sent to the return address indicated on your Order or shipping confirmation. We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.

Any Goods returned damaged or soiled (unless faulty) will not be replaced, refunded, or returned to you.

Where Goods have a defect, Mountain Lumber may (at its sole discretion): (i) refund the Price paid for the Goods (including a partial refund); (ii) replace the Goods; (iii) have the Goods repaired; or (iv) pay the cost of having the Goods replaced or repaired (see clause 15 – Our Liability to You for more detail).

Nothing in any returns policy or additional warranty provided by Mountain Lumber  or any of its suppliers (as set out here or elsewhere on our website) limits your rights and/or Mountain Lumber’s rights and obligations under the non-excludable provisions of the Australian Consumer Law (contained in Schedule 2 of the Consumer and Competition Act 2010), except as permitted by law and set out expressly on this website or in any other document provided by us.

12. TITLE AND RISK

Risk in the Goods will pass you on delivery of the Goods unless otherwise agreed in writing.

Title in the Goods will remain with Mountain Lumber and pass to you only on payment of the Price, as well as all other amounts owing to Mountain Lumber by you, in full. You will hold the Goods (including where they have been converted or changed by any process) as bailee and agent for Mountain Lumber unless and until payment in full is received.

GENERAL

13. PROMOTIONS

1. Promotions, discounts and promotional codes (collectively “Promotions“) are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
2. One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
3. Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
4. Promotions cannot be applied retroactively to previously placed Orders or to Orders that have been adjusted.
5. For Promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
6. For Promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
7. If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future Order.
8. If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future Order.
9. Promotional items are available only while supplies last; Mountain Lumber does not issue rain-checks for items that run out of stock.
10. Mountain Lumber, at its sole discretion but subject to applicable law, can extend or terminate a Promotion at any time.
11. Mountain Lumber has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item Ordered incorrectly.
12. Please note discount coupons are valid for non-sale items only and cannot be used during sale periods.
13. By claiming a promotional offer on your Order, you agree that you have understood the terms and conditions of that promotion.

 14. CHANGE & ACCESS

Mountain Lumber does its best to provide current and accurate information on the website but things sometimes change, and so we may need to update or remove statements and representations made on the website from time to time.

The website will usually be available 24 hours a day, seven days a week. Sometimes, however, the website may be unavailable while we conduct maintenance, or for technical or other reasons. We will try to give you notice before any planned outages, and keep interruptions to a minimum, but we are not responsible for any delay, loss, or other damage you might suffer as a result of any error or interruption in accessing our website.

This website uses cookie technology in order to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful for estimating our number of users and determining overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies, however you will not be able to take full advantage of the services available on our website.

You are not allowed, without our prior written consent, to frame, deep link, mirror or retransmit any part of the website or its content, or quote or use whole or parts of the website or its content in a third-party website. If you are interested in linking to our website, please contact us.

This website may contain links to other websites which are owned by third parties, such as our partners and supporters. These links are provided solely for your convenience and are not an indication that Mountain Lumber endorses the products or services that are provided by that website. When accessing third party sites and using those products and services you agree and undertake to do so at your own risk.

15. OUR LIABILITY TO YOU

We do not promise that the content on this website (or your access to it) will be uninterrupted or errorfree, that any defects will be corrected, or that the website or content are free of viruses or any other harmful components. We make no promises regarding correctness, completeness, reliability or otherwise regarding your access to the website or your use of it. We are not liable to you for any loss claimed or incurred by you or others as a result of any lack of availability.

Mountain Lumber and its related entities will not be liable to you, whether in contract, tort (including negligence) or otherwise for any economic loss, loss of profit, business, goodwill, revenue, customers, capital, reputation, data, anticipated savings or benefits or any other damages such as indirect, incidental, special, punitive, consequential or similar damages arising from your use of this website or its content or services, or from the purchase or supply of any Goods.

Subject to the non-excludable provisions of the Australian Consumer Law (contained in Schedule 2 of the Consumer and Competition Act 2010) and any other non-excludable term implied by law, this website and all of Mountain Lumber’s Goods and services are provided on an “as is” basis without warranties of any kind, either express or implied, and Mountain Lumber excludes all warranties, representations, and liability of any kind (including in negligence) in connection with the website, or any goods or services advertised or offered for sale via the website. To the maximum extent permitted by law, where any liability of Mountain Lumber  cannot be excluded, we limit that liability (at our election):

1. in respect of any damaged or defective Goods or services provided to you by Mountain Lumber to: (i) repairing any Goods; (ii) replacing any Goods or services provided to you by Mountain Lumber; or (iii) payment of the cost of having the Goods or services repaired or resupplied; and
2. otherwise, to payment in the amount of AUD$10.

 

16. YOUR LIABILITY TO US

You are liable and solely responsible for:

1. any Content you submit via the website;
2. your breach of any person’s intellectual property rights (including those of Mountain Lumber or its manufacturers and suppliers);
3. your breach of these Terms or any other agreement with us; and
4. your breach of any applicable law.

You agree to indemnify Mountain Lumber  (including our directors, officers, employees, contractors, assigns, and related bodies corporate) (“Indemnified Parties”) from and against any and all claims (including in negligence), liabilities, costs, expenses (including legal fees) and loss suffered or incurred by the Indemnified Parties and arising in any way from any of the matters set out in paragraphs (a) – (d) above.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claims.

LEGAL

1. We have tried to make the wording of these Terms clear and easy to read, but the law requires some things be said in a certain way. If you read something in these Terms that you are not sure about, then please seek independent advice.
2. These Terms are governed by the laws in force in NSW, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of NSW Australia and any courts which may hear appeals from those courts.
3. Invalidity of any provisions in these Terms does not affect any other provisions. Any delay or failure by us to enforce any rights under these Terms does not constitute waiver.
4. We may from time to time make changes to these Terms, and it is your responsibility to ensure that you check these Terms each time you visit our website. Your continued use of this website means that you have accepted any changes we have made.

Contact us
Please feel free to contact us if you have any questions about these Terms.

This page was last updated: March 2023.